Privacy Policy

At Flowscreen, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Flowscreen, you agree to the practices described here.

1. Information We Collect

Information you provide directly:

• Account information: name, email address, and password when you register.
• Billing information: payment details processed securely by our payment provider (we do not store card numbers).
• Communications: messages you send us via email or support channels.

Information collected automatically:

• Usage data: pages visited, features used, search queries, and time spent on the platform.
• Device and browser data: IP address, browser type and version, operating system, and device identifiers.
• Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Flowscreen platform.
• Process subscriptions and manage billing.
• Send transactional emails such as account confirmations and billing receipts.
• Send product updates and announcements (you can opt out at any time).
• Understand how users interact with the platform to improve our features.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who help us operate the platform (e.g., payment processors, cloud hosting, analytics tools). These providers are contractually obligated to handle your data securely and only as instructed by us.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this happens.
• With your consent: In any other circumstances where you have given explicit consent.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal data within 90 days, except where retention is required for legal or legitimate business purposes (e.g., billing records).

5. Cookies and Tracking

Flowscreen uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform. You can control cookies through your browser settings, but disabling them may affect platform functionality.

Types of cookies we use:

• Essential: Required for core platform functionality (login sessions, security).
• Analytics: Help us understand usage patterns to improve the product.
• Preferences: Remember your settings such as theme and display options.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive data, and access controls to protect your information. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict certain processing of your data.
• Export your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@flowscreen.com. We will respond within 30 days.

8. Children's Privacy

Flowscreen is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

9. Third-Party Links

Flowscreen may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via an in-app notice. The updated policy will take effect on the date shown at the top of this page.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please reach out at hello@flowscreen.com.